Every piece we make is handmade, which means minor variations in color and design are part of its unique charm! Because of this, all sales are final. However, we truly want you to love your item. If your order arrives damaged, please send us a clear photo within 48 hours after receiving the item, so we can work together on a fair solution. Ultimately, it will be at the discretion of our shop. For other accepted returns, we are happy to offer a shop credit minus shipping costs.